Terms of Service

https://www.beauties-secret.com/ (“this site”) is an online shopping service for Hong Kong and overseas customers.

By ordering a product on the site, you acknowledge having read and fully accepted these general terms and conditions as provided below. For further information, please contact us by email [email protected] or please call +852 56088820.


The products offered for sale by Beauties’ Secret are those that appear on the day displayed on the site, subject to availability.  If the product you ordered is out of stock or is withdrawn due to quality issue or shipping restrictions or whatever reasons, our customer service team will notify you by email within reasonable time for cancellation or partial delivery of your order. We will immediately ship you those items that are available, with the remainder of the order, if not cancelled by us, to be shipped at a later date.


VIP bonus points and gifts with purchase at store CANNOT be used in this Beauties’ Secret website.



All commodity prices are shown in Hong Kong Dollars (HKD) unless otherwise specified. Price includes all taxes in Hong Kong. For orders outside Hong Kong, when the package for export reaches its destination, it will be the responsibility of the consignee to pay the tax or customs duties applicable in the country of destination. Your local authorities will be able to provide you with relevant information. Limited-time free shipping on local and Macau orders. We offer Surface, Air and Speedpost for international orders. Delivery and processing fees are calculated based on flat-rate delivery charges according to your preferred mode of delivery. Shipment modes may be different for each delivery destination. The customer service staff will provide the actual shipping costs to the customer when placing an order. When using a bank credit card outside Hong Kong to purchase goods, foreign currency exchange fees and bank fees may be incurred and such fees and charges will be paid by the customer. If a credit card is not denominated in Hong Kong Dollar (HKD), the final price charged in our currency will be calculated by the issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

We reserve the right to modify our prices at any time and without prior notice. However, such modifications will not concern orders accepted by us prior to such modifications taking effect, subject to availability of the items ordered.



Payment must be made immediately upon placing the order. We accept bank transfer and payment made by VISA and MasterCard via PAYPAL payment system.



Purchase items will normally be delivered to the address destinated by the customer within 3 – 5 working days (Monday to Friday save and except public holidays) after order has been placed and accepted. The estimated delivery time for overseas shipping orders will depend on the region (reference: about 3-14 days). The actual delivery time will be notified by the customer service staff after placing the order. The customer is responsible for providing correct and full address of the place of delivery. 



Our system may cancel orders and we have the absolute right to cancel any orders unilaterally for a variety of reasons, including:
• Item unavailable
• Payment information cannot be processed
• The shipment could not be delivered to the address provided
• Duplicate orders

• Payment failure

Our Customer Service team will contact you within a reasonable time if there are any problems with your order.



Beauties’ Secret guarantees that products are free of flaws and defects. Beauties’ Secret further guarantees the authenticity of those products sold by dealers certified by Beauties’ Secret. 



You may register on the site. To do so, you must fill out a registration form. You will then have personal access codes in the form of an email address/password combination. You may use these codes to identify yourself for confirmation of your order. You are solely responsible for the use and safe-keeping of your personal codes. In the event of loss or theft of your password/ personal code, you will be solely responsible for all the loss and damage so incurred.  If you find that your password/ personal code has been stolen or misused by third party, you should inform us immediately so that we will activate the emergency suspension procedure to suspend your ability to log on to the site. To reinstate your login rights, you must make an explicit request to the customer service team using the Contact page. You will then receive a replacement password via email.



Privacy Policy Statement

Our Privacy Vow
We, Beauties’ Secret, are committed to protecting your privacy and shall strictly observe the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) (the “Ordinance”) of the Hong Kong Special Administrative Region (“Hong Kong”). All our customer-related information, including accounts, transactions and relevant correspondence, are handled with strict confidentiality. Throughout this statement, our use of the term “personal data” has the meaning ascribed to it by the Ordinance.

Types of personal data collected
For the purpose of carrying on our business, including the provision of various travel arrangements, you may be required to provide certain personal data to us, such as, but not limited to, your name, your date of birth, telephone number, email-address, address, credit card information, bank account number, education level, occupation, household income, interests, and favourite activities etc (“Personal Data”). Your provision of the Personal Data to you is made on a voluntary basis.  If you refuse to provide such information, you may be denied access to certain parts of our website, or may render us unable to provide our products or services or to handle your application or request.

Use of cookies
By using our website (“Website”), you agree that we can store and access cookies, IP addresses and use other methods in order to collect website usage data and improve your on-line experience. Cookies are small files that are placed on your computer or other devices by websites that you visit or certain emails you open. They are widely used in order to make websites function properly, as well as to provide business and marketing information to the website owners. We use cookies on our Website to track visitor preferences. These cookies allow the Website to remember information that changes the way the Website behaves or looks, such as your preferred language. These cookies can also assist you in changing text size, font and other parts of the Website that you can personalise. You may refuse to accept cookies by altering the settings on your internet browser but it should be noted that if you choose not to permit cookies, some areas of the Website may not function properly

Main purposes of holding personal data
You agree that your personal data provided by you to us may be used and retained by us for the following purposes, and for other purposes as shall be agreed between you and us or required by law from time to time:
(i)               Providing goods, services and administration work related to your membership;
(ii)            Processing of your membership application;
(iii)            Processing the preferential offers or benefits in relation to or arising from our services;
(iv)            processing any payment instructions, direct debit facilities and/or credit facilities requested by you;
(v)            Marketing and advertising of our products and services, such as sending you news, offers, promotions or events relating to our products and services (please see further details in “Direct Marketing” below;
In accordance with the requirements of the Ordinance, we will honour an individual’s request not to use his or her personal data for the purposes of direct marketing. Should you wish not to receive direct marketing material from us, please write to our Privacy Compliance Officer at the address listed below. Unless otherwise instructed as per the above, the Company may use any of the data collected in the normal course of its business for marketing purposes

Direct Marketing
For the above direct marketing use, we intend to:-
1.       use your name and contact details; and
2.       market or promote our goods, services and other related events. We may not use or provide your Personal Data unless exempted by the Ordinance or we have received your consent. You can opt-out free-of-charge any time by contacting us if you no longer wish any of your Personal Data to be used in any of the described direct marketing purposes.

Security of your personal data
All personal data you provide to us will be kept in a secured environment with restricted access by authorized personnel only. We shall adopt current Internet security methods and technologies for data transmission. This protects your data by encrypting it in a secure format to ensure that privacy is maintained.

Disclosure of personal data
We may disclose and transfer (whether in Hong Kong or abroad) your personal data to the following parties where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected:
(i)               any entities (whether in Hong Kong or abroad) for fulfilling the purposes for which it was collected (subject to any consent requirement relating to “Direct Marketing” above), and to our business partners (whether in Hong Kong or abroad) for direct marketing use as described in “Direct Marketing” above;
(ii)             any telecommunications operators;
(iii)            any third-party collection agencies, credit reference agencies, security agencies, credit providers, banks, financial institutions;
(iv)            any other persons under a duty of confidentiality to us;
(v)             any of our actual or proposed assignees or transferees of our rights with respect to you to use, disclose, hold, process, retain or transfer such personal data for the purposes mentioned above; and
(vi)            any of our subsidiaries, holding companies, associated companies, or affiliates of, or companies controlled by, or under common control with us.;
(vii)           government and regulatory authorities, investigative bodies and law enforcement agencies and other organisations, as required or authorised by law.
If you do not want to have your information disclosed to any third party, please write to our Privacy Compliance Officer.

Access to and correction of personal data
Under the laws of the Hong Kong, you have the right to:
(i)              check whether or not we hold any of your personal data;
(ii)            access your personal data held by us;
(iii)           require us to correct any personal data that is inaccurate; and
(iv)           ascertain our policies and practices (from time to time) in relation to personal data and the types of personal data held by us. In accordance with the Ordinance, we have the right to charge a reasonable fee for the processing of any personal data access request. All requests for access to or correction of personal data or information regarding policies and practices and types of personal data held should be made in writing and addressed to:
Privacy Compliance Officer
[Beauties’ Secret [email protected]]

Amendment of privacy policy
This statement is written in English language and may be translated into other languages. If there is any inconsistency between the English version and the translated version of this statement, the English version shall prevail.



Beauties’ Secret shall be held liable for any inconvenience, loss or damage arising from the use and operation of the Internet system, particularly service interruption, outside intrusion or presence of computer viruses.



Beauties’ Secret has the absolute right to update the site or any part of the Terms and Conditions at any time as it thinks fit. Please check the Terms & Conditions Session in the website at any time.



If there is any discrepancy on the Chinese version and the English version of this Terms and Conditions, the Chinese version shall prevail.