Terms of Service

https://www.beauties-secret.com/ (“this site”) is an online shopping service for Hong Kong and overseas customers.


By ordering a product on the site, you acknowledge having read and fully accepted these general terms and conditions as provided below. For further information, please contact us by email enquiry@beauties-secret.com or please call +852 2880 0117


PRODUCTS

The products offered for sale by Beauties’ Secret are those that appear on the day displayed on the site, subject to availability.  If the product you ordered is out of stock or is withdrawn due to quality issue or shipping restrictions or whatever reasons, our customer service team will notify you by email within reasonable time for cancellation or partial delivery of your order. We will immediately ship you those items that are available, with the remainder of the order, if not cancelled by us, to be shipped at a later date.

MEMBERSHIP AND GIFTS

VIP bonus points and gifts with purchase at store CANNOT be used in this Beauties’ Secret website.

 

PRICES

All commodity prices are shown in Hong Kong Dollars (HKD), unless otherwise specified. Price includes all taxes in Hong Kong. For orders outside Hong Kong, when the package for export reaches its destination, it will be the responsibility of the consignee to pay the tax or customs duties applicable in the country of destination. Your local authorities will be able to provide you with the relevant information. Any orders over $800 can enjoy the free shipping. For the orders below $800, shipping fees applied and will be calculated based on the parcel weight. We offer Surface, Air and Speedpost for international orders. Delivery and processing fees are calculated based on flat-rate delivery charges according to your preferred mode of delivery. Shipment modes may be different for each delivery destination. The customer service staff will provide the actual shipping costs to the customer when placing an order. When using a bank credit card outside Hong Kong to purchase goods, foreign currency exchange fees and bank fees may be incurred and such fees and charges will be paid by the customer. If credit card is not denominated in Hong Kong Dollar (HKD), the final price charged in our currency will be calculated by the issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

We reserve the right to modify our prices at any time and without prior notice. However, such modifications will not concern orders accepted by us prior to such modifications taking effect, subject to availability of the items ordered.

 

PAYMENT

Payment must be made immediately upon placing the order. We accept bank transfer and payment made by VISA and MasterCard via PAYPAL payment system.

 

DELIVERY

Purchase items will normally be delivered to the address destinated by the customer within 3 – 5 working days (Monday to Friday save and except public holidays) after order has been placed and accepted. The estimated delivery time for overseas shipping orders will depend on the region (reference: about 3-14 days). The actual delivery time will be notified by the customer service staff after placing the order. The customer is responsible for providing correct and full address of the place of delivery. 

 

ORDER CANCELLATION

Our system may cancel orders and we have absolute right to cancel any orders unilaterally for a variety of reasons, including:
• Item unavailable
• Payment information cannot be processed
• The shipment could not be delivered to the address provided
• Duplicate orders

• Payment failure

 

 

Our Customer Service team will contact you within reasonable time if there are any problems with your order.

 

COMPLIANCE ASSURANCE RIGHTS AND GUARANTEE

Beauties’ Secret guarantees that products are free of flaws and defects. Beauties’ Secret further guarantees the authenticity of those products sold by dealers certified by Beauties’ Secret. 

 

CUSTOMER ACCOUNT

You may register on the site. To do so, you must fill out a registration form. You will then have personal access codes in the form of an email address/password combination. You may use these codes to identify yourself for confirmation of your order. You are solely responsible for the use and safe-keeping of your personal codes. In the event of loss or theft of your password/ personal code, you will be solely responsible for all the loss and damage so incurred.  If you find that your password/ personal code has been stolen or misused by third party, you should inform us immediately so that we will activate the emergency suspension procedure to suspend your ability to log on to the site. To reinstate your login rights, you must make an explicit request to the customer service team using the Contact page. You will then receive a replacement password via email.

 

DATA PROTECTION

We attach great importance to data protection. That is why we rigorously comply with all legal requirements in force in respective countries regarding data protection upon collection, processing and use of your personal data. We will ensure that relevant laws and regulations on personal data protection will be observed.

 

 

LIABILITY

Beauties’ Secret shall be held liable for any inconvenience, loss or damage arising from the use and operation of the Internet system, particularly service interruption, outside intrusion or presence of computer viruses.

 

MODIFICATION OF TERMS AND CONDITIONS

Beauties’ Secret has the absolute right to update the site or any part of the Terms and Conditions at any time as it thinks fit. Please check the Terms & Conditions Session in the website at any time.

 

Language

If there is any discrepancy on the Chinese version and the English version of this Terms and Conditions, the Chinese version shall prevail.